Enquiries and booking
- Who to confirm with
- Enquiry recipient and receiving clinic
- What to obtain
- Consultation format, date, language and fee
- Follow-up contact
- Booking contact; changes and cancellations
Know who handles each step
Before booking, confirm the institution, named contact and working contact details for each stage. A translated website does not confirm that enquiry coordinators, treating clinicians or medical interpreters speak that language; check each separately, including any fees.
| Matter | Who to confirm with | What to obtain | Follow-up contact |
|---|---|---|---|
| Enquiries and booking | Enquiry recipient and receiving clinic | Consultation format, date, language and fee | Booking contact; changes and cancellations |
| Tests and treatment | Treating doctor and medical team | Individual plan, test requirements, prescriptions and consent forms | Medical contact channel designated by the clinic |
| Quotes and payments | Service provider and actual payee | Itemised quote, payee details, receipts and cancellation terms | Billing, settlement and refund contact |
| Travel and accommodation | Your own providers, or an agreed coordinator | Service scope, costs, booking and cancellation conditions | Relevant booking provider or coordinator |
| Follow-up and sample storage | Medical team and actual storage facility | Follow-up plan, records, storage consent and renewal terms | Follow-up contact; storage and renewal contact |
Tests and treatment
- Who to confirm with
- Treating doctor and medical team
- What to obtain
- Individual plan, test requirements, prescriptions and consent forms
- Follow-up contact
- Medical contact channel designated by the clinic
Quotes and payments
- Who to confirm with
- Service provider and actual payee
- What to obtain
- Itemised quote, payee details, receipts and cancellation terms
- Follow-up contact
- Billing, settlement and refund contact
Travel and accommodation
- Who to confirm with
- Your own providers, or an agreed coordinator
- What to obtain
- Service scope, costs, booking and cancellation conditions
- Follow-up contact
- Relevant booking provider or coordinator
Follow-up and sample storage
- Who to confirm with
- Medical team and actual storage facility
- What to obtain
- Follow-up plan, records, storage consent and renewal terms
- Follow-up contact
- Follow-up contact; storage and renewal contact
Five checks before paying
- Full details of the receiving clinic and payee.
- Written plan and quote: currency, inclusions, quantities, extras and validity.
- Payment schedule, payment method and arrangements for invoices or receipts.
- Settlement rules for cancellation, postponement, additional treatment or stopping before a later stage.
- Sample-use and storage authorisations, renewal method and current contact details.
Confirm each service separately
IVF, maternity care, accommodation, meals, transport, third-party participation and legal paperwork are separate services. Record availability, responsibility and any additional charges in your agreement.
Review institution and team information
Public information from the receiving clinic is a starting point. Ask the clinic about availability, conditions and fees for video consultations, tours or visits.
Clinic team informationCentre and address information